Authorized Cuckoo Agent | Free Installation & Delivery Nationwide

Terms & Conditions

Last updated: 15 November 2026

Please read these Terms & Conditions before you use this website or send us an enquiry. By using cuckoomalaysia.shop (the “Website”), you agree to these terms, our Privacy Policy and our Disclaimer.

1. About this Website

This Website is operated by Alson (“Cuckoo by Alson”, “we”, “us”), an independent authorised sales agent for CUCKOO International (MAL) Sdn. Bhd. (“CUCKOO”) in Malaysia. It is not the official corporate website of CUCKOO, MOVON or any other brand shown here (together, the “Brand Owners”).

We help you choose a product, explain the available plans and submit your application. The rental or purchase agreement for any product is made directly between you and the relevant Brand Owner, and that Brand Owner’s own terms and conditions also apply.

2. Eligibility

  • You must be at least 18 years old to apply for a rental plan or make a purchase.
  • If you apply on behalf of a company or organisation, you confirm that you are authorised to do so.
  • You agree to provide true, accurate and up-to-date information, and to tell us if any of it changes.

3. Enquiries, applications and approval

  • You can enquire through WhatsApp, email or the forms on this Website. An enquiry is not an order and does not commit you to anything.
  • Every rental application and order is subject to approval by the Brand Owner, which may include identity verification (eKYC) and a credit assessment. We cannot guarantee approval.
  • The Brand Owner may decline any application or order at its own discretion.
  • Product availability, models and colours may change without notice.

4. Prices and promotions

  • All prices are in Ringgit Malaysia (RM) and are based on the Brand Owner’s published prices at the time of writing.
  • Rental plans may include a one-time registration or processing fee. Any such fee will be stated in your quotation and application before you sign.
  • Promotions (for example, a reduced monthly rental for the first few months) are set by the Brand Owner, are valid only for the stated period and are subject to the Brand Owner’s promotion terms. If there is a conflict, the Brand Owner’s terms prevail.
  • Prices and promotions may change at any time. The price that applies to you is the one confirmed in your signed agreement.
  • We try to keep this Website accurate. If we find a pricing error, we will correct it and tell you before you sign.

5. Payment

  • Payments are made to the Brand Owner through its official payment channels, such as debit card, credit card, savings-account auto-debit or online banking, as offered for your plan.
  • A credit card is not required for most rental plans.
  • 0% instalment plans for outright purchases are offered through participating banks only and are subject to the bank’s terms and conditions.
  • You confirm that you are authorised to use the payment method you provide.

6. Delivery and installation

  • Delivery and installation are carried out by the Brand Owner’s technicians after your application is approved.
  • Installation dates are estimates and depend on slot availability and your location, including Sabah and Sarawak.
  • Please make sure the installation site is accessible and suitable (for example, water supply, drainage and power points) on the appointment date.
  • Please check the product when it is installed and report any damage or missing items to the Brand Owner’s customer service promptly.

7. Rental (rent-to-own) plans

  • Rental plans run for the fixed period stated in your agreement (for example, 5 or 7 years). Ownership passes to you after the plan ends and all payments have been made, where the plan provides for this.
  • Periodic servicing and filter replacement are included as described in your plan.
  • Early termination, relocation and change of ownership are handled under the Brand Owner’s rental agreement and may involve fees.

8. Warranty, service and returns

Warranty coverage, servicing, repairs, returns and exchanges are provided by the Brand Owner under its own warranty and service terms. These generally do not cover normal wear and tear, misuse, unauthorised repairs or damage from events such as fire or flood. See our Return & Warranty Policy for details.

For service and warranty requests, please contact the Brand Owner directly:

9. Product information

  • Product descriptions, specifications, test results and certifications on this Website are based on information published by the Brand Owners.
  • Images are for illustration only. The actual product may differ slightly in colour or design.
  • Product information is for general reference and is not medical or professional advice.

10. Personal data

When you enquire or apply, we collect the details needed to help you, such as your name, contact details and installation address. With your consent, we share these details with the relevant Brand Owner so that it can process your application, including identity and credit checks. We handle your personal data in line with the Personal Data Protection Act 2010 (PDPA) and our Privacy Policy.

11. Limitation of liability

  • To the extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of this Website.
  • We are not responsible for delays or failures caused by events beyond reasonable control, such as natural disasters, power or network outages, or disruptions at banks or delivery partners.
  • Links to third-party websites are provided for convenience. We are not responsible for their content.

12. Changes to these terms

We may update these Terms & Conditions from time to time. Changes take effect when they are posted on this page. Please check the “Last updated” date above.

13. Governing law

These Terms & Conditions are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute.

14. Contact us

  • New product enquiries: WhatsApp Alson via the buttons on this Website
  • Email: cuckoobyalson@gmail.com
  • CUCKOO Customer Service (existing customers): 1-800-88-8181