Every CUCKOO product on a rental plan comes with the CUCKOO+ Care Service: a trained CUCKOO technician visits your home on a fixed schedule to clean the machine, replace filters and check that everything is working. If you bought outright, you get the first year free and can then continue with a yearly CUCKOO+ Care Service Package (CCSP). Here is exactly what each visit includes and how much it costs.
| Product | Visit frequency | Checklist |
|---|---|---|
| Water purifier | Every 4 months | 17-point check + steam sterilisation |
| Water purifier self-service | Filters delivered every 4 months | You change the filter (video guide) |
| Air purifier | Every 4 months | 12-point check |
| Outdoor filter (Prime X3) | Every 6 months | 6-point check |
Water purifier CUCKOO+ Care Service
A technician visits every 4 months to replace filters, steam-sterilise the water tank and faucet, and run a 17-point check. As an extra, they also steam-sterilise your sink and chopping board.
Filter replacement schedule
| Filter | Replaced every |
|---|---|
| Sediment filter | 4 months |
| Pre-carbon filter | 8 months |
| Natural filter | 12 months |
| Nano Positive filter | 12 months |
17-point check
Power point, adapter, on/off switch, child lock, tubing, connectors, temperature, water clarity, water tank, filters, faucet, touch cup/lever, water tray, top cover, bottom cover, machine body and service card update.
Yearly service price (outright owners)
| Model | Price / year |
|---|---|
| King Top 2 | RM525.00 |
| Kiut | RM472.50 |
| Vivid | RM556.50 |
| Warrior | RM556.50 |
| Xcel 2 | RM630.00 |
| Grande | RM630.00 |
| Glamour | RM598.00 |
| Titan | RM682.50 |
| Granite | RM711.90 |
| Flo Stand | RM735.00 |
| Queen Stand (existing owners) | RM735.00 |
| Ace | RM819.00 |
Prices per year, exclusive of 8% SST. Terms and conditions apply.
Water purifier Self-Service plan
Prefer to do it yourself? On selected models CUCKOO delivers new filters to your door every 4 months and you replace them in a few minutes by following the official video guide. The machine price is lower because no technician visit is included.
| Model | Outright (self-service) | Rental (self-service) |
|---|---|---|
| Titan | ||
| Kiut | ||
| Prince Top (e-Brandshop only) |
Prices exclusive of 8% SST. Terms and conditions apply.
Air purifier CUCKOO+ Care Service
Every 4 months a technician removes the back cover, cleans out dust, replaces filters that are due and wipes down the whole unit, then runs a 12-point check: power point, back cover, display, mode light, dust sensor, filters, on/off button, touch panel, fan, machine body, voice guide and service sticker.
Yearly service price (outright owners)
| Model | Price / year |
|---|---|
| R Model | RM440.00 |
| B Model Cordless | RM572.00 |
| K Model | RM605.00 |
| D Model | RM605.00 |
| C+ Model | RM660.00 |
| U Model | RM770.00 |
Outdoor filter (Prime X3) CUCKOO+ Care Service
The Prime X3 outdoor filter is serviced every 6 months. The technician flushes the system, soaks and washes the filter and casing, changes the auto-timer batteries, checks for leaks, polishes the surface and runs the water to confirm performance (6-point check). On the rental plan, the filter itself is replaced when you purchase a new service package.
| Model | Price / year |
|---|---|
| Prime X3 | RM556.50 |
Frequently Asked Questions
How often does Cuckoo service a water purifier?
Every 4 months. A CUCKOO+ technician replaces filters on schedule, steam-sterilises the water tank and faucet, and runs a 17-point check.
Is servicing free on the Cuckoo rental plan?
Yes. Rental plans include CUCKOO+ Care Service and filter replacements for the whole rental period. Outright buyers get the first year free and can then buy a yearly service package.
How much is the Cuckoo water purifier service package per year?
It depends on the model, from RM472.50 a year for Kiut to RM819 a year for Ace, exclusive of 8% SST.
Can I change the Cuckoo filter myself?
Yes, with the Self-Service plan available for Titan, Kiut and Prince Top. Filters are delivered every 4 months and you follow a short video guide.
How often is the Cuckoo outdoor filter serviced?
The Prime X3 outdoor filter is serviced every 6 months, at RM556.50 per year for the service package.
Prices and specifications based on CUCKOO Malaysia official information, last updated 14 November 2026. Prices may change; WhatsApp Alson for the latest promotion.